OUTSOURCING SERVICES WORKFLOW:

11

roject & System Design

22

2 2 HR Allocation & Training

33

System Testing

44

Service Launch

55

Quality Assurance

66

Reporting

INBOUND CUSTOMER CARE

  • Customer Service Hotlines
  • Technical Helpdesks
  • Promotional / Sales Hotlines
  • Telephone Ordering & Processing
  • Foreign Language Support
  • Online Customer Service
  • Loyalty Programs
  • Application Processing
  • TV Response Hotlines
  • Ticketing
  • Event Registration
  • Order Processing and Fulfilment

ADVANTAGES OF GZ EPRO INBOUND CUSTOMER SERVICES::

  • 24x7x365 operation offers you the most suitable service

    GZ EPRO has rich experience in handling inbound customer and sales hotlines for our clients. We provide professional inbound contact centre service support through omni-channels including telephone, fax, email and other customer preferred channels such as web and mobile. Ride on our 24×7 operation, flexible operating modes such as round-the-clock, overflow, office hour and non-office hour service support can be offered to cater for your particular business needs.

  • Huge pool of experienced agent brings stability and superior customer services

    We have a large number of highly experienced agents to handle your customers’ enquiries in a professional and caring manner, which helps enhance your corporate image and maintain close customer relationship with each of your customer.

  • Experienced Management Team ensures the service quality

    As your close working partner, we offer our best support starts from the very beginning by understand your service needs and objectives, provide detail planning and experience-based advice, manage the on-going service performance and all the way to continuous service improvement measures.

ADVANTAGES OF GZ EPRO INBOUND CUSTOMER SERVICES:

  • Telesales / Telemarketing
  • Customer Acquisition
  • Customer Retention
  • Cross / Up-Selling
  • Payment Follow-up
  • Insurance Regulatory Compliance - Return Visit
  • Foreign Language Support
  • Market Survey / Opinion Polling
  • Welcome Calls
  • Account Management
  • Payment Reminders
  • Appointment Setting
  • ead Generation
  • Mystery Shoppers
  • Third Party Quality Assurance
  • Membership Solicitation
  • Seminar Registration

DVANTAGES OF GZ EPRO OUTBOUND TELEMARKETING SERVICES:

  • Rich experience in serving different industries and public sectors to achieve project objectives and

    GZ EPRO has a proven history in managing outbound telemarketing programs in all scales and natures. Our clients range from multinational Fortune 500 to local companies and spanning a variety of industries including telecommunications, insurance, manufacturing and market research etc.

  • Sizable pool of experienced agents with different skills set provide the best solutions and services

    Our sizable telemarketing sales force is made up of carefully selected, well-trained and seasoned telesales representatives with solid telemarketing skills. And to cater for specific service needs, we also maintain a pool of telemarketers with special skill set and/or industrial knowledge including insurance-licensed agents, IT professionals and language proficient representatives.

  • State-of-art Contact Centre System enhances the efficiency of the team

    Our proEPRO omni-channel Contact Centre System with a wide array of ready-to-use templates for various types of outbound service and industries can offer an extremely short lead-time as well as turnaround time for kicking off a new telesales campaign for clients and hence accelerate the time to market.

作为最密切的合作伙伴,从项目策划、制定实施计划、营运管理、项目评估及结果跟进,到项目改进建议及修正。润宝倾尽所能配合客户进度的需求,为客户获得最高的的成本效益。 而作为广东省中唯一一家残疾人呼叫服务中心,润宝承接广东省残疾人事业呼叫服务 – 呼入服务,并经已投入服务。